Order Info / FAQ
Important information when ordering with redefinitionrecords.com
ORDERS AND PROCESSING TIME
• Online orders are processed within 2-3 business days (except pre-orders, which will ship by the published date on the product page).
• You will receive an email confirming your order after check-out AND an email with TRACKING INFO when your order has been shipped.
• If your question is not answered on this page, email: redef.info(at)gmail(dot)com - Do not send general inquiries or demos to this account. Order inquiries only.
• Items listed as a PRE-ORDER will ship by the published date on that particular product's page.
• If your order contains pre-order items we will hold the package until all titles are available to ship.
OUT OF STOCK ITEMS
• Our stock rapidly changes and we try and set in place a system that avoids purchasing items that become out of stock. However, if a product ordered is out of stock, we will reach out and give you the chance to change or cancel your order. If you choose to cancel, you will be refunded in full. If our store is out of stock of an item you want, please check to see if one of our retail partners has it in stock.
IMPORTANT BILLING ADDRESS & PHONE NUMBER
• IMPORTANT: If the address or phone number supplied conflicts with other information provided, i.e. billing information versus shipping information, we may need to contact you to verify your purchase. Please be available to verify or write an explanation in the notes section during checkout explaining the conflicting information.
•Please make sure you give us your correct billing address and your correct billing phone number. Again, it is highly important that you are available at the provided number or email submitted to speed up verification time enabling us to avoid fraudulent purchases.
• All sales are final. You will receive exactly what you ordered and we take great pride in making sure our customers are satisfied.
• We are committed to protecting your privacy. There is an opt-in policy to receive marketing and other e-blasts about our projects as well as coupons. We will NEVER add you to an email list (you must opt-in to be on the list) and we will never sell your email or personal information.
• Your payment and personal information is always safe. Our SSL (secure server software) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
CONTACT FOR ORDER INQUIRIES ONLY
• Email: redef.info(at)gmail(dot)com
A NOTE ON INTERNATIONAL SHIPPING COSTS: IF YOU ARE EVER OVERCHARGED FOR SHIPPING, WE WILL CONTACT YOU AND REFUND THE DIFFERENCE. OUR SHIPPING COST FACTORS IN THE WEIGHT OF EACH UNIT AND RELATED PACKAGING, AND AUTOMATICALLY CALCULATES THE COST BASED ON ACTUAL MATERIALS USED / SHIPPING FEES WE PAY TO USPS. RECENTLY USPS RAISED THE SHIPPING RATES WHICH IS SOMETHING THAT IS OUTSIDE OF OUR CONTROL. FOR MORE INFO: http://www.npr.org/blogs/therecord/2013/01/29/170498909/rising-postal-rates-squeeze-small-record-labels