Redefinition Records

Orders & Processing Time

• Online orders are processed within 2-3 business days. In most instances, however, we will ship your item out within 24 hours from when you place your order (except on weekends).

• You will receive an email confirming your order after check-out, and then another email with tracking info when your order has been shipped out. All orders are shipped from Los Angeles via USPS.

• Creating an account is not required to order from our site.

If your question is not answered on this page, contact us through this site. Order inquiries only.

Pre-Orders

• Items listed as a PRE-ORDER will ship by the published date on that particular product's page. We often ship out pre-orders before the official release date. 

• If your order contains pre-order items and in-stock merch, we will hold the package until all titles are available to ship.

Important Billing & Contact Info

• If the address or phone number supplied conflicts with other information provided, i.e. billing information vs shipping information, we may need to contact you to verify your purchase. Please be available to verify or write an explanation in the notes section during checkout explaining the conflicting information.

• Please make sure you give us your correct billing address and your correct billing phone number in English characters. Again, it is highly important that you are available at the provided number or email submitted to speed up verification time enabling us to deliver your order quickly.

RETURN POLICY

• All sales are final. You will receive exactly what you ordered and we take great pride in making sure our customers are satisfied.

PRIVACY POLICY

We are committed to protecting your privacy. There is an opt-in policy to receive marketing and other e-blasts about our projects as well as coupons.  We will NEVER add you to an email list (you must opt-in to be on the list) and we will never sell your email or personal information.

SECURITY POLICY

Your payment and personal information is always safe. Our SSL (secure server software) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.